Hardware repairs
- Repair contracts
- Ad-hoc repairs
- Server repair contracts
Server repair contracts
There is a contracted maximum four hour response time during the window of 07:00 to 20:00 hours on normal working days| Equipment Description |
Annual charge |
| Single/double processor server with built in hard drives and backup unit |
£295 + VAT |
| Multi processor server or server with add in SCSI cards and/or hot pull drives |
£350 + VAT |
Any problems or comments should be reported to IT Services Administration.
About the Server contract
IT Services manages a contract with Xenon Network Services Ltd to cover the cost of repairs to
- INTEL based servers typically running Novell or Microsoft server operating systems
The customer is responsible, as and when required, to reload software.
The contract is for those departments that wish to make prior arrangements, by payment of an annual charge per item, to cover the cost of any or all repairs. The yearly charge for each item depends on the type of equipment.
- The contract does NOT cover repairs following software faults, operator error, supply of consumables, accidental damage, fire, special perils (e.g. flood, storm, explosion etc.) or theft of equipment.
- Tapes and Tape Cartridges are deemed consumables. If a suspected fault is pre-diagnosed by the repair contractor as due to any of these reasons it may be remedied by the contractor but only with the agreement of the customer who will be billed for the work involved.
- In the event that a repair requires the re-formatting or replacement of a hard disk, then the repair contractor will re-install only the basic Operating System subject to the appropriate media being immediately available. The contractor is not responsible for the re-installation of full functionality of the server software.
