HELPDESKSystems (Hardware)
Which system do you want to purchase?:
Contract Support
Contact
admin@it.gla.ac.uk
University Contract Manager - David F Clark
General Information
Current specifications are considered in light of ever changing and developing technology. Recommended models and prices are reviewed in line with user and technical requirements. Fault reporting analysis is also helpful in respect of technical specifications - especially if trends have been recognised and problems evidenced.
Site Meetings (normally taking place every 2/3 months) ensure that the University is receiving a continued, acceptable level of service from our IT suppliers - in line with national agreements.
Business is normally dealt with under the following headings:
- Volume of Business: statistics are provided by IT Services and Suppliers confirming orders placed and total amount of business since the last Site Meeting and the total to date in that financial year.
- Customer Care Issues: opportunity to analyse the fault reports received from suppliers and recognise trends, which in turn are addressed by problem escalation externally and review of web-based information internally.
