HELPDESKAd-hoc Repair contracts
| Company | Xenon Network Services Ltd |
| Address | Anchorage Court, Casplan Road, Atlantic Office Park, Altrincham, WA14 5HH |
| Phone | 0161 929 6455 |
| Fax | 0161 929 5265 |
| Response time | Maximum of next working day from receipt of call |
| Call-out charge | None |
| On-site hourly rate | £45.00 plus VAT |
| Workshop hourly rate (with half hour billing) |
£35.00 plus VAT |
| Additional charges | Parts and materials |
The following are indicative prices for common replacement items.
| Description | Price |
| Floppy disk drive in desktop PC | £25.00 |
| IDE hard disk drive | £50.00 |
| IDE CD-ROM drive | £30.00 |
| Keyboard | £10.00 |
| Mouse | £5.00 |
| Replacing standard PSU | £25.00 |
| Replacing 2 Mb video card | £45.00 |
| Prices do not include VAT |
Any problems or comments should be reported to IT Services Administration.
About the contract
IT Services manages a contract with Xenon Network Services Ltd to cover the cost of repairs to
- computer hardware including PCs
- peripherals such as printers and scanners
Terms
- Xenon engineer to be on-site at the University department the next working day after the University Department logs a call with Xenon.
- Xenon will require an Official University order number prior to accepting any repair work, and all transactions are the responsibility of the University department.
- In the event that a repair requires the re-formatting or replacement of a hard disk, then the repair contractor is only required to re-install the basic Operating System subject to the appropriate media being immediately available.
