The University of Glasgow Complex Services Innovation Research Network (CSIRN)

The Complex Services Innovation Research Network (CSIRN) examines how complex organizations can analyse current and future needs in developing, and driving, both effective and efficient service orientated supply chains.  In particular, the CSIRN focuses on helping organizations to meet the following challenges:

• How to identify and develop a responsive and flexible service delivery organization for the future
• How to develop a responsive organization that can compete in a dynamic global market
• How to maintain effective performance through changing work practices
• How to maintain effective performance through changing labour and skills demographs
• How to identify the need for, and drive performance related knowledge creation and innovation
• How to Identifying and managing barriers to inter/intra organizational cooperation

Through research, CSIRN is developing, in association with IBM and others, a set of tools which organizations can use in order to improve their service delivery supply chain performance.

The aims of the network are furthered by ensuring that:

• Establishes a reputation for research in Service Science.
• Capitalises upon the potential of the developing partnership relationship.
• Builds the foundations that will enhance the research/practitioner interface.
• Produces graduates recognised as coming from a leading provider of Service Science research and teaching. 

The global interest in services innovation through the integration of multi-disciplinary research and practitioner interface is aligned with the University strategic vision.  It is truly international and leading edge and offers research, commercial and graduating income streams.